As business owners sometimes we know there is a problem, is the solution a consultant? Perhaps, but the consultant may come and utilise the "Management by helicopter” method. They will hover above the operation and create as much dust as possible before departing the scene having added little value.
Thomas believes that solutions must be for the long term and that they must be supported by all employees and operational structures. Anybody can come and tell you where your business is not working but Thomas takes time to understand his customers and their challenges before he proposes comprehensive and effective solutions together with a powerful team of experts from various fields to implement changes. Instead of kicking up dust, he seeks causes of problems with the team and includes employees in the solution process.
You could say he runs "Help to help yourself" - because he cannot imagine a better compliment than an owner or manager saying that he is no longer needed after completion of a